Yes, guests with special needs have barrier-free access to the concert halls. All venues provide wheelchair spaces. Wheelchair seats must be requested in advance. Please note that the Imperial Gala Concert at Palais Auersperg is not barrier-free accessible. Please contact us at concerts@mozart.wien or +43 1 505 77 66 during our opening hours.
Children under the age of 5 are not permitted to attend the performances. Reduced tickets are available for young people aged 5 to 18. Please note that discounted tickets are only valid upon presentation of a valid photo ID.
Young people aged 5–18 and ISIC card holders up to the age of 27 receive a 50% discount. Discounted tickets are only valid upon presentation of a valid photo ID or ISIC card.
Bookings of 20 tickets or more are considered group bookings and are handled individually. Please contact our team by email or phone for group offers.
Tickets can be purchased directly at the Wiener Mozart Konzert office (Kärntner Straße 51, 1010 Vienna) and paid in cash or by debit/credit card. Bank transfers are not possible.
We accept the following payment methods: VISA, Mastercard, JCB, UnionPay, Klarna and Apple Pay.
The card verification number is a three- or four-digit security code printed on your credit card.
Vouchers can be redeemed online in the shopping cart, by phone or directly at the Vienna Mozart Konzert office. If the voucher value exceeds the booking amount, the remaining balance can be used for a future booking.
Please print your ticket and present it at the entrance control. E-tickets cannot be cancelled.
Please print your ticket and present it at the entrance control. E-tickets cannot be cancelled.
Please check your spam folder. If you have not received an email, please contact our customer service.
Tickets are available for collection at the Vienna Mozart Konzert office one month before the concert date.
Please bring your booking confirmation (printed or digital).
Duplicate tickets can be issued at the office upon presentation of the purchase confirmation.
A rebooking to another date is possible free of charge up to 24 hours before the event, or up to 72 hours before the event for Dinner & Concert or VIP packages, subject to availability.
Refunds or cancellations of e-tickets are excluded.
Start: 20:15
End: approx. 22:00
Yes, the intermission lasts approximately 15 minutes.
The concert halls have buffets open before the concert and during the intermission. Drinks are not included in the ticket price.
Photography and filming during the performance are not permitted.
Elegant attire appropriate for the occasion is recommended.
Animals are not permitted, except officially certified assistance dogs.
Accessible via the main entrance. Wheelchair spaces available in the Golden Hall and Brahms Hall. Accessible toilets available.
Access via the side entrance on Herbert-von-Karajan-Platz. Wheelchair spaces available in the stalls and on the gallery. Accessible toilets available.
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Please contact our customer service team at concerts@mozart.wien or by telephone on +43 1 505 77 66.
